News & updates

May 18th, 2018 [GMT-7: 9:00 AM]

Good news! Email traffic will decrease in the weekend, so we expect that full functionality of the service will be restored within the next 24 hours. Also the emails left in the queue will be delivered.

May 18th, 2018 [GMT-7: 3:30 AM]

Dear Clients, we are updating some GDPR technical requirements, so the service delivery speed could slow down. We apologize if it will affect your account.
The service wil be back fully functioning in 48 hours. 
On this page you can find live updates about the current state of the service.

Dec 16th, 2015

90% of queues messages have been delivered. In the next few hours we'll finally reach 100% and the email delivery will be quick as usual.

Dec 15th, 2015

Today we will face queue problems and the email delivery will slow down because of some technical issues (already fixed). We'll keep you updated about this.

June 23rd, 2015solved!

Click tracking is available again. Links realted to emails already sent will be tracked properly in the next few hours.

June 22nd, 2015 [GMT-7: 4h34]
We are experiencing issues with the tracking system. If you need to send a newsletter in the next few hours, please disable the click tracking tool in your advanced dashboard (Tools section):

disable click tracking

The problem is limited to Chrome. If one opens your links in any other browser, everything's fine.

May 22nd, 2015solved!
turboSMTP will now process every queued mail, therefore it is not necessary anymore to inform our team.

May 21st, 2015
We are verifying every issue, one by one, as soon as they're communicate to us. Please contact the support team to have your instance solved. 

May 20th, 2015 [GMT-7: 1h50]
We are successfully going on with the processing of email queues. In the meantime, if you still have issues, you can resolve them re-sending your queued newsletter.

May 20th, 2015 [GMT-7: 0h37]
The whole team is working on the gradual recovery of the proper functioning of turboSMTP, processing all email queues. Some accounts have already been fixed. Thanks for your patience.

May 19th, 2015
Some accounts may be affected by a slow email queue. It is a know issue and it has already been taken care of. The issue will be fixed in the next few hours.

April 16th, 2015
From this day on, you cannot use "" as a sending server, because it's being dismissed. Hence you must configure your mail client or email marketing software with the server name "".

March 26th, 2015solved!
If you notice some queued emails in your account, don't worry: it's a temporary issue that we are aware of and currently resolving. All your emails will be correctly delivered, only with some delay. Thanks for your patience.

March 23rd, 2015solved!
Due to security reasons, we have reset the password of a number of accounts. So if you receive a notice about a password change, don't worry. Thanks for your understanding.

January 29th, 2015solved!
We are currently experiencing a few queue issues and we are actively at work to solve the problem as soon as possible. Some accounts can be influenced, but the problem is not extended to the whole turboSMTP. We apologize for the inconvenience.

December 10, 2014solved!
In the next hours the click tracking service might cause some delivery issues. A workaround to solve the problem and be sure that your emails are correctly delivered is to deactivate it in your client area.
The service will be resumed as soon as possible. We apologize for the inconvenience.

September 2014solved!
In your advanced dashboard area you can now download all your reports as a .csv file.
This will help you understand how your email campaigns are doing, and drill down your data. You can download all the stats (in the "Statistics" page), and all bounces, spam and unsubscribers reports.

July 2014solved!
We are happy to introduce you our brand new Wordpress plugin. Using this native plugin you can take advantage of turboSMTP's sending system on your Wordpress websites and application.

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